Cancellation Policy
Thank you for shopping with
Yellow Stuff Co., Ltd
We understand that sometimes plans change, and you may need to cancel an order. Our cancellation policy is designed to be fair to both our customers and our business. Please read the details below:
1. **Order Cancellation by Customer**
1.1 **Before Shipment**
- Customers can cancel their orders without any penalty or cost if the cancellation request is made before the order is shipped.
- To cancel an order before shipment, please contact our customer service team as soon as possible at Customer Service Email.
1.2 **After Shipment**
- If the order has already been shipped, cancellations will not be accepted. Customers will need to follow our return process once they receive the item(s).
2. **Order Cancellation by Yellow Stuff Co., Ltd**
2.1 **Reasons for Cancellation**
- Yellow Stuff Co., Ltd reserves the right to cancel orders for any reason, including but not limited to:
- Fraudulent or suspicious activity
- Pricing or typographical errors
- Product unavailability
- Shipping restrictions
2.2 **Notification and Refund**
- In the event of an order cancellation by Yellow Stuff Co., Ltd, customers will be notified via email and will receive a full refund to the original payment method used.
3. **Refund Process**
3.1 **Refund Method**
- Refunds for canceled orders will be processed back to the original payment method used during the purchase.
3.2 **Processing Time**
- Refunds will be processed within 14-20 working days of the cancellation confirmation. Please note that it may take additional time for the refund to appear on your statement depending on your bank or credit card issuer.
4. **Exceptions and Special Conditions**
4.1 **Promotional Items**
- Orders placed during promotional periods or for sale items may have different cancellation terms. Please refer to the specific promotion details.
5. **How to Request a Cancellation**
5.1 **Contact Information**
To request an order cancellation, please contact our customer service team:
- Email: refund@yst.asia
- Live Chat
5.2 **Required Information**
- When requesting a cancellation, please provide the following information:
- Order number
- Name and contact information
- Reason for cancellation (optional)
6. **Changes to This Policy**
Yellow Stuff Co., Ltd reserves the right to modify this cancellation policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. Customers are encouraged to review this policy periodically to stay informed of any updates.